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Submit a Request
Use this form to request IT support for all items, except the termination or new hire of an employee.
For Termination and New Hire Forms use the links above.
This form is for SecureNet MSP clients only. To sign up contact our Sales Team at 305-680-3122.
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GENERAL INFORMATION
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​1. Send a picture of the issue to helpdesk@securenetmsp.com or 786-254-1674.
2. Grant us permission to connect remotely? Tell us the preferred day and time?
3. Custom Request? If the issue is hard to explain, or the request is private, ask us to contact you in the Description field.
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COMPANY INFORMATION
REQUESTOR INFORMATION
AFFECTED USER(S) INFORMATION
SUPPORT REQUEST DETAILS
DESCRIPTION
PRIORITY
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Helpdesk Hours
Mon - Fri
8:00 am – 8:00 pm
Saturday
9:00 am – 5:00 pm
​Sunday
9:00 am – 5:00 pm
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