Refund Policy

We offer a 14-day return policy for most items. If 14 days have passed since your purchase, we won't be able to provide a refund or exchange.
For Microsoft 1 year term agreements, the return period is 6 days. For hardware to qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.

 

Eligibility for Returns

 

To be eligible for a return, your item must be unused, in the same condition as when it was received, and in its original packaging. Certain items cannot be returned due to the nature of the product.

Non-returnable items include:

• Downloadable software products

• Batteries

• Memory chips

• Microsoft Licenses

• Software/Licenses with term agreements

• Software/Licenses that require annual payments such as Microsoft Co-Pilot

• Gift cards

 

To complete your return, a receipt or proof of purchase is required. 

Please note that returns should not be sent directly to the manufacturer unless instructed otherwise.

 

Partial Refunds

 

In certain situations, only partial refunds may be granted.

 

These include:

• Signs of wear or use.

• Any item not in its original condition, or that is damaged or missing parts due to reasons not attributable to our error.

• Items returned more than 30 days after delivery.

 

Refunds

 

Once your return is received and inspected, we will notify you via email to confirm receipt of the returned item. You will also be informed whether your refund request has been approved or denied.

 

If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 5-7 business days.

 

Late or Missing Refunds

 

If you haven’t received your refund yet, we recommend the following steps:

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1. Wait 2 business days and then check your bank account.

2. Contact your credit card company; it may take additional time for the refund to post officially.

3. Contact your bank, as processing delays can occur.


 

If you have completed all these steps and still have not received your refund, please reach out to your account manager or submit a ticket using the Submit Request button.

 

Sale Items

 

Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.

 

Exchanges

 

Only items that are defective or damage qualify to be exchanged. If you need to exchange a defective product for the same item, please contact your account manager. Do not ship any items until you receive an RMA number from your account manager or submit a ticket using the Submit Request button.

 

Shipping Returns

 

To return your product, please reach out to your account manager for mailing instructions.

 

Customers are responsible for the cost of return shipping. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total refund amount.

 

Shipping times for exchanges may vary depending on your location. If your item is valued over $75, we recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without it.

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